Category Archives: Issues

Fixing incorrect menu colors from the December 2016 update

The Blackboard update applied in late December contained a bug which may alter the colors of course menus making them difficult to read. If one or more of your courses is incorrectly showing the menu in green/blue the following steps will restore the default menu colors. Note: These steps can only be performed by an instructor. If you are a student in a course affected by this glitch please contact your instructor. 1. Open the affected course. 2. Make sure...

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Course Menu, For Faculty, Issues Updated: January 9, 2017

Disabling IE Compatibility Mode

Microsoft’s Internet Explorer browser, included in Windows XP, Vista, 7, and 8, does not work properly with Blackboard if “Compatibility Mode” is enabled. When this feature is enabled you will see a message “Module information is temporarily unavailable. Please reload the page.” We strongly recommend accessing Blackboard using either Mozilla Firefox or Google Chrome, but if you only have access to Internet Explorer and cannot install new software, the following instructions will allow you to access Blackboard using IE. 1....

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For Faculty, For Students, Issues Updated: September 27, 2016

Windows 10 Edge browser reloading pages

At this time, the Instructional Design Studio does not recommend accessing Knowledge using the new Microsoft Edge browser that comes with Windows 10. We have found the browser occasionally and unexpectedly reloads pages containing text boxes (e.g. Send Email, Discussion posts, Add Item). Until this situation is resolved, please consider using Mozilla Firefox or Google Chrome....

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Issues Updated: August 6, 2015

Lecture videos not loading?

Some folks have reported a sporadic issue with lecture videos not loading. The problem appears to be related to cached files on the browser and seems to be more common in Internet Explorer than other browsers. This issue can be resolved by clearing your cache (Temporary Internet Files, in Internet Explorer). In Firefox 1. Right click in the black space where the video should appear. You should see a menu as in the image below. (If you see a different...

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FAQ, Issues , , Updated: May 5, 2014