Category Archives: FAQ

Troubles recognizing the join.jnlp file?

Update May 13, 2014: IDS has released a tool for Windows which automates the process of associating JNLP files with Java. Click here to download the JNLP Fix tool.¬†When the program has finished downloading, click run or double-click the “jnlp-fix” program icon to start the process. The “jnlp-fix” program can be deleted once the process is complete. If you run the program and JNLP files still do not open with Java, please follow the steps below to fix the problem...

Lecture videos not loading?

Some folks have reported a sporadic issue with lecture videos not loading. The problem appears to be related to cached files on the browser and seems to be more common in Internet Explorer than other browsers. This issue can be resolved by clearing your cache (Temporary Internet Files, in Internet Explorer). In Firefox 1. Right click in the black space where the video should appear. You should see a menu as in the image below. (If you see a different...

Having issues getting Collaborate to load? Anti-virus software may be the culprit.

There have been a few folks reporting issues with Collaborate not loading the join.jnlp Java file. This might be the anti-virus software installed on the computer that’s stopping Collaborate from loading. Programs such as Kaspersky, AVG, Norton, McAfee etc. to name a few can help protect your computer, but may be protecting a little too much by blocking sites that you want to visit. Unfortunately, they all have different menu items/options making it difficult to instruct how to navigate their...

How to clear my Java cache?

Your Java cache is a temporary storage area where frequently accessed data can be stored for rapid access. Sometimes it’s necessary to remove this content so that we can confirm that what you have in storage is complete and current. Since the steps from version to version change, you will have to select the version of Java currently installed. By clicking on the following link, you will be sent to Java’s site to verify what version of Java you have....

Saving your Wimba archives / Uploading videos into a course

Saving your Wimba archives Wimba & associated archives will not be available come Term 1 of the 2013-2014 fiscal year. If there are any archives you wish to save, you will need to download & save the MP4 file to your computer. To start, go into the course where the archives are, then go to the “List of Rooms and Archives” page. This can vary depending on how you set up your course, but you should be able to find...

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