Category Archives: FAQ

Troubles recognizing the join.jnlp file?

Is your computer having difficulties associating the join.jnlp file to Java? When a session is opened, the join.jnlp file should try to open using Java. You should get a prompt that looks like the following: If the Java file isn’t being recognized, you may have to manually associate the “.jnlp” file to Java. Next to the “Open With” option, it should read “Java(TM) Web Start Launcher (default)”. If you get a screen that does not have this option, that would...

Having issues getting Collaborate to load? Anti-virus software may be the culprit.

There have been a few folks reporting issues with Collaborate not loading the join.jnlp Java file. This might be the anti-virus software installed on the computer that’s stopping Collaborate from loading. Programs such as Kaspersky, AVG, Norton, McAfee etc. to name a few can help protect your computer, but may be protecting a little too much by blocking sites that you want to visit. Unfortunately, they all have different menu items/options making it difficult to instruct how to navigate their...

How to clear my Java cache?

Your Java cache is a temporary storage area where frequently accessed data can be stored for rapid access. Sometimes it’s necessary to remove this content so that we can confirm that what you have in storage is complete and current. Since the steps from version to version change, you will have to select the version of Java currently installed. By clicking on the following link, you will be sent to Java’s site to verify what version of Java you have....

Saving your Wimba archives / Uploading videos into a course

Saving your Wimba archives Wimba & associated archives will not be available come Term 1 of the 2013-2014 fiscal year. If there are any archives you wish to save, you will need to download & save the MP4 file to your computer. To start, go into the course where the archives are, then go to the “List of Rooms and Archives” page. This can vary depending on how you set up your course, but you should be able to find...

Copying from MS Word & Pasting into Blackboard

Applicable to both students and faculty . Although we highly encourage you to write in a word processor such as Microsoft Word and save a local copy of what you post in Blackboard, copying / pasting from Word into any Blackboard text field can cause problems. This issue may arise when pasting into announcements, items, test questions, discussion boards, blogs, journals, Grade Center feedback — anywhere you find a text editor box (with options like bold, italic, etc), this issue...

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