Category Archives: FAQ

Getting started with Knowledge (Blackboard)

This series of videos introduces the basics of using the University of Detroit Mercy’s Blackboard course site, which we refer to locally as Knowledge. Your Computer: You’ll need a proper PC to complete most of your coursework. An iPad, Android Tablet, Windows RT device, or smart phone will be useful for many things, but to post content (online discussion, assignments, etc), take tests, or participate in live classroom sessions you will need a full PC. Mac computers (lap or desktop)...

Manage your My Courses list

Your MY COURSES box lists all the courses you have access to on Knowledge. Because we plan to keep courses on the system for several years, you may quickly find this list becomes too long to navigate. Fortunately, you can show, hide and group entries by term to make this list easier to manage. The following video introduces the elements of the MY COURSES box and shows you how to edit its entries. You may also want to look at...

Troubles recognizing the join.jnlp file?

Update May 13, 2014: IDS has released a tool for Windows which automates the process of associating JNLP files with Java. Click here to download the JNLP Fix tool. When the program has finished downloading, click run or double-click the “jnlp-fix” program icon to start the process. The “jnlp-fix” program can be deleted once the process is complete. If you run the program and JNLP files still do not open with Java, please follow the steps below to fix the problem...

Lecture videos not loading?

Some folks have reported a sporadic issue with lecture videos not loading. The problem appears to be related to cached files on the browser and seems to be more common in Internet Explorer than other browsers. This issue can be resolved by clearing your cache (Temporary Internet Files, in Internet Explorer). In Firefox 1. Right click in the black space where the video should appear. You should see a menu as in the image below. (If you see a different...

Having issues getting Collaborate to load? Anti-virus software may be the culprit.

There have been a few folks reporting issues with Collaborate not loading the join.jnlp Java file. This might be the anti-virus software installed on the computer that’s stopping Collaborate from loading. Programs such as Kaspersky, AVG, Norton, McAfee etc. to name a few can help protect your computer, but may be protecting a little too much by blocking sites that you want to visit. Unfortunately, they all have different menu items/options making it difficult to instruct how to navigate their...

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