Tag Archives: Collaborate

Troubles recognizing the join.jnlp file?

Update May 13, 2014: IDS has released a tool for Windows which automates the process of associating JNLP files with Java. Click here to download the JNLP Fix tool.¬†When the program has finished downloading, click run or double-click the “jnlp-fix” program icon to start the process. The “jnlp-fix” program can be deleted once the process is complete. If you run the program and JNLP files still do not open with Java, please follow the steps below to fix the problem...

Having issues getting Collaborate to load? Anti-virus software may be the culprit.

There have been a few folks reporting issues with Collaborate not loading the join.jnlp Java file. This might be the anti-virus software installed on the computer that’s stopping Collaborate from loading. Programs such as Kaspersky, AVG, Norton, McAfee etc. to name a few can help protect your computer, but may be protecting a little too much by blocking sites that you want to visit. Unfortunately, they all have different menu items/options making it difficult to instruct how to navigate their...

How to clear my Java cache?

Your Java cache is a temporary storage area where frequently accessed data can be stored for rapid access. Sometimes it’s necessary to remove this content so that we can confirm that what you have in storage is complete and current. Since the steps from version to version change, you will have to select the version of Java currently installed. By clicking on the following link, you will be sent to Java’s site to verify what version of Java you have....

Java issues using Firefox

Java is a critical part of your online classroom experience. However, recent security concerns surrounding Java mean you may run into problems with the Java plug-in. We have found this is particularly an issue in Firefox. To get Java working correctly, first open up Internet Explorer. Go to: http://java.com, then click on the “free Java Download” button. If you do not have the newest version of Java installed, you will be prompted to download and install the latest version. More...

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