Having issues getting Collaborate to load? Anti-virus software may be the culprit.
There have been a few folks reporting issues with Collaborate not loading the join.jnlp Java file. This might be the anti-virus software installed on the computer that’s stopping Collaborate from loading. Programs such as Kaspersky, AVG, Norton, McAfee etc. to name a few can help protect your computer, but may be protecting a little too much by blocking sites that you want to visit. Unfortunately, they all have different menu items/options making it difficult to instruct how to navigate their software. A few options you may try experimenting with are:
- Adding an exception to your anti-virus software to allow http://knowledge.udmercy.edu.
- You may also try to temporarily turn off your anti-virus software long enough to access and load the join.jnlp file from Collaborate.
In every case we’ve encountered so far, adding an exception to your anti-virus, or temporarily disabling your anti-virus software has allowed access.
Shortlink for this post: http://ids.commons.udmercy.edu/?p=768
