Category Archives: For Students

Having issues getting Collaborate to load? Anti-virus software may be the culprit.

There have been a few folks reporting issues with Collaborate not loading the join.jnlp Java file. This might be the anti-virus software installed on the computer that’s stopping Collaborate from loading. Programs such as Kaspersky, AVG, Norton, McAfee etc. to name a few can help protect your computer, but may be protecting a little too much by blocking sites that you want to visit. Unfortunately, they all have different menu items/options making it difficult to instruct how to navigate their...

How to clear my Java cache?

Your Java cache is a temporary storage area where frequently accessed data can be stored for rapid access. Sometimes it’s necessary to remove this content so that we can confirm that what you have in storage is complete and current. Since the steps from version to version change, you will have to select the version of Java currently installed. By clicking on the following link, you will be sent to Java’s site to verify what version of Java you have....

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